Your service. In view.
Your equipment, requests, and next steps — all in one place.
Get started with ZapLatch
Your feature walkthrough
The walkthrough explains features. Finishing it does not purchase anything, change permissions or complete company setup.
Garage door 02
Residential sectional door · Sample equipment
How can we help?
Tell your company what needs attention.
Submitting a request does not book an appointment. For urgent help, contact your service company directly.
Your requests
Service timeline
- Issue reportedYour company receives the details.
- Company reviewStaff review and begin work.
- Resolution recordedCheck the status in your workspace.
Visits and private files are available in the signed-in workspace. Approved estimates can be paid securely once your company completes Stripe setup.
The right people.
The right information.
Your equipment details and requests stay within your authorized service workspace.
Only your company’s authorized team can see internal work notes.
Your company domain
Keep your existing domain, or ask us to register and manage a new one. Your company remains the owner.
Managed registration: registrar cost + $24 per domain/year, plus applicable taxes. Your website and software subscription are billed separately.
Connecting your existing primary domain is included in your website scope. Keep paying your current registrar for its renewal.
Domain ownership, pricing and renewal terms
Your domain quote
We confirm availability, pricing and ownership details before your purchase approval. Never enter passwords or transfer codes here.
Create six design ideas
Upload your company logo and describe your design. Receive six different concepts on a printable 3-by-2 review sheet. Every connected proof includes the phone-tap mark. Printing a concept does not approve manufacturing.
Design pricing and terms
Your company. Every installation.
Design & order emblems
Start with the connected garage template, review an actual-size specification, and send it to State of Stick for a priced approval. Hardware is a one-time order, separate from your monthly website and software agreement. Your itemized quote will show the per-tag price and any setup or delivery charges. Size, material, artwork and quantity changes require a new price review. No order is charged or released by generating a preview.
Your design requests
Field installation
Activate an emblem
Attach a preprogrammed emblem. Connect it to the equipment. Test the customer view before leaving.
Add a customer and service location
This saves a private contact record. Your office manages customer sign-in access separately.
Add equipment to a location
My emblem inventory
Stock & public service information
Company payments
Your payment setup
Review delivery and your software subscription →
Receive homeowner payments in your company’s Stripe account. Your Zaplatch subscription is billed separately by State of Stick. Our platform fee is 0.5% of the payment total, including tax, rounded to cents, after your acceptance-started 90-day waiver. It is deducted from your proceeds; Stripe fees are separate. Existing companies must expressly accept these terms before fees apply.
Read payment terms and refund policy
Estimates & approvals
Review the scope and price before authorizing work. After approval, use secure checkout when your company has enabled online payments. Approval alone does not take payment.
Staff email alerts
Service operations
Visits & work records
Connect equipment
Use a tag already registered to your company in State of Stick.
Photos & documents
Private files for this equipment. Downloads require current equipment access.
From completed work to collected payment
Invoices & payments
Create a full invoice, or collect a deposit and issue the remaining balance later. Drafting and issuing do not email the customer. Sending is a separate confirmed action.
Enable invoicing & review costs
Use your company Stripe dashboard for refunds and credit notes, then refresh the invoice here. Automated reminders and accounting sync are not enabled in this workspace.